Support

Something not working, or a question? Write to us. We usually answer within a day or two.

How do I cancel my subscription?

Subscriptions are handled by Apple. On your iPhone:

Open Settings and tap your name.
Tap Subscriptions, then Abs with Mo Plus.
Tap Cancel Subscription.

You can also go to Me → Plus · Manage in the app. Cancel at least 24 hours before the free trial or the period ends to avoid the next charge. Plus stays on until the end of the period you paid for.

I paid, but Plus isn't on

In the app go to Me → Restore purchases (or tap Restore on the subscription screen). Make sure you're signed in with the same Apple ID you used to subscribe.

How do I get a refund?

Refunds are made by Apple. Go to reportaproblem.apple.com, sign in, find Abs with Mo and choose Request a refund.

What's free and what's in Plus?

The first week (Level 1, six workouts) is free, with your buddy, the streak and gift boxes. Plus opens Levels 2–10, new moves like planks and leg raises, and gift boxes after the first week. Without Plus you can keep training on Level 1.

I'm not getting reminders

Check Me → Daily reminder in the app, then Settings → Notifications → Abs with Mo on your iPhone and make sure notifications are allowed.

I can't hear my buddy or the music

Tap the speaker button during a workout, or check Me → Music / Voice coaching / Rep sounds. Also check that your iPhone isn't on silent and the volume is up.

Does it use my camera? Where's my data?

No camera. Your workouts, streak and your buddy's things stay on your iPhone. We collect anonymous usage stats, which you can turn off in Me → Share anonymous usage. Details in the Privacy Policy.

I got a new phone. Will my progress move?

Your progress is stored on the device. Restore your iPhone from an iCloud or computer backup to bring it along. Your subscription moves with your Apple ID: use Restore purchases.